Personal data


In accordance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council, on the New General Data Protection Regulation ("GDPR"), SMARTOON owner and responsible for the publication of the website informs its users of the following.
In accordance with the law, SMARTOON undertakes to ensure its customers the protection of their personal data as far as possible.
Marketing products and goods to individuals, SMARTOON provides its customers with an online commerce service on its website accessible by computer, tablet or mobile phone at the address
To deliver its services, SMARTOON collects personal data on natural or legal persons. Data collection takes place on the website, on mobile applications, by telephone or during email communications.

The purpose of this page is to inform you about the use and processing by SMARTOON of the personal data that you transmit to it.
SMARTOON is the Data Controller and as such undertakes to comply with the provisions of Regulation (EU) No. 2016/679 of April 27, 2016 relating to the protection of personal data.
At each stage of the collection of your data, you are informed of the compulsory nature or not of the transmission of these so that SMARTOON can perform its services for you. On each online or paper form, these mandatory data are marked with the symbol “*”. However, the website can simply prevent validation of the form and report missing data.

It is the SMARTOON brand that collects your personal data. SMARTOON is a registered trademark represented by DIGITAL FZ LLC carrying on business as a merchant.
Your data is stored directly in the database of the site hosted by SHOPIFY.
SMARTOON may keep a copy of this file in a computerized file in the form of a spreadsheet. In this case SMARTOON implements all the means to ensure the confidentiality and security of your personal data, so as to prevent their damage, erasure or access by unauthorized third parties.

Some of the recipients of your data are located outside the European Union, such as SHOPIFY which is located in Canada and certain suppliers located in the United Kingdom, Germany, China and the United States.
The following safeguards have been taken to ensure a sufficient level of protection for your information:
• The country of the recipient(s) offers an adequate level of protection by decision of the European Commission;
• The recipient(s) adhere to the principles of the “Privacy Shield”;
• The transfer is governed, in accordance with the requirements of European Regulation No. 2016/679/EU of 27 April 2016, by standard protection clauses adopted by the European Commission.

SMARTOON only processes or uses your data to the extent necessary to contact you, in particular in your language, to process your requests and/or your orders, to create and manage your user profile, to create and manage your access to its online services, to offer you commercial offers, to ensure the performance of its services, to verify the validity of the information necessary for the payment of goods, services or membership fees, to carry out studies statistics or ensure compliance with its legal obligations such as the possibility of reimbursing you.
SMARTOON uses third-party platforms to transmit its e-mails, advertise, automate or delegate part of the order processing, including the delivery of purchased goods, and to keep its commercial activity statistics up to date. It is therefore necessary for SMARTOON to transmit some of the data concerning you to these platforms and to its service providers.
Finally, SMARTOON may order and order its suppliers to send the products you have ordered to your delivery address.
Similarly, SMARTOON ensures the delivery of your orders by delivery companies and postal establishments, which have your delivery address, as well as your surname, first name, email address or telephone number.
In this case, the supplier or the delivery service provider of SMARTOON has part of your data allowing the delivery of your ordered products, but is not authorized to keep them beyond the expiry of your withdrawal period. added to the time allocated to SMARTOON to deliver the product to you. In principle, this period is a conventional maximum of forty-five days and may be extended automatically in the event of return or exchange of your products.
SMARTOON neither sells nor transmits your personal data to third parties in order to enable them to approach you commercially.

Data relating to your identity: surname, first name, date of birth, postal address, telephone number and email address are kept for a period not exceeding three years.
The data relating to your means of payment are kept for the duration of the contractual obligations that bind you to SMARTOON: from the day of your order to the expiry of the period of your right of withdrawal added from the date of receipt of your order. This period does not exceed 45 days in principle (30 days maximum delivery time and 14 days corresponding to the period for exercising the right of withdrawal). In principle, this period is a conventional maximum of forty-five days and may be extended automatically in the event of return or exchange of your products.
In addition, your bank details are not visually accessible to SMARTOON staff, in fact, the only visible information on your bank card is only part of its number allowing it to be identified but not used.


In accordance with the law "Informatique et Libertés" of January 6, 1978 as amended and European Regulation n ° 2016/679 / EU of April 27, 2016 (applicable since May 25, 2018), you have the right to access, rectify , portability and deletion of your data or limitation of processing.
You can also, for legitimate reasons, object to the processing of data concerning you.
You may, subject to the production of valid proof of identity, exercise your rights by contacting SMARTOON CLUB SITE Delegate for the protection of your data by email at, please indicate in the subject of your writing "Processing of personal data".
If you can modify with our telephone operators, your billing address, your delivery address, your email address or your telephone number, it is not possible to change your surname and first name or your date of birth by this means, a writing (email or postal mail) is necessary in this case. In addition, the operator may ask you questions relating to other data concerning you in order to verify your identity.
If you do not wish or no longer wish to receive our news and solicitations (by telephone, SMS, postal or electronic mail) and invitations, you have the option of indicating this to us by using the contact form or at the email address contact@ You can limit or modify your choices by contacting us under the same conditions.
For any additional information or complaint, you can contact the Commission Nationale de l'Informatique et des Libertés at
Finally, we inform you of the existence of the “Bloctel” cold-calling opposition list, on which you can register at