FAQs

- Who delivers my article? 
Your items are delivered by our fulfillment center and will be forwarded to you via your local post office.

-What are the delivery times?
Items are delivered according to your local post office terms and are usually delivered during business hours. (Monday to Friday, 8 a.m. to 5 p.m.).

- What if no one is home? 
Don't worry, most of our items will be left in your post office box if they are small enough and if the postman doesn't have access to your mailbox, your package will be left at your post office for you to To take it out!

- I made a mistake in the delivery address, what should I do? 
Don't worry, contact us immediately and we'll be happy to update it.

Simply send us your corrected address with your order number and we will change your information.

- Change of address after receipt of delivery confirmation 
In accordance with our terms and conditions, once an order has been sent from our warehouse, any changes to the order cannot be made and are the sole responsibility of the buyer.

RETURNS, EXCHANGES AND REFUNDS

- I don't like my item, can I return it? 
Returns are accepted as long as they do not exceed 14 days following receipt of the package. However, all returned products must be in perfect condition and not consumed or opened (in blister) and the return costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery. 
** Promotional items are not eligible for returns.

- Can you reimburse me for the shipping costs? 
Depending on the item and reason, refunds are permitted after review.

- Can I return the item and exchange it? 
Provided that the returned item is in perfect condition accompanied by the original packaging and box accessories, exchanges are possible. Send us an email and we'll take care of the rest.

ORDER CHANGES

- I changed my mind about my article, what should I do? 
If you have changed your mind about your order, send us an email indicating the item to be changed and we will do the necessary. Please note that any order changes must be made within 2 hours following the initial purchase.

- Can I change my item after receiving confirmation by email? 
Unfortunately no. All items that have left our warehouse are final and cannot be changed.

REFUNDS AND CANCELLATIONS

-What is your refund policy?

All non-consumed (blister) and non-promotional items purchased may be returned and/or refunded, subject to management's discretion and approval, subject to the following conditions:

- Return requests are accepted within 14 working days of delivery.

- All items must be returned in their condition, delivered with all their parts and tags.

- Damaged / defective / incorrect products can be exchanged and not refunded.

- Return costs are the responsibility of the buyer

Management reserves the right to refuse any returns/refunds and each case is subject to the sole decision of the company.

The company will not be responsible for any errors in the shipping addresses provided by the customer and will be subject to the return of the product before receiving a refund.

Any change of address is subject to management approval and orders shipped/completed are strictly non-changeable.

- How long do refunds take?
Refunds can take up to 14 business days, depending on the pay-per-purchase system.

- I still haven't received my refund? 
Please notify us immediately by email if you have not received it after 14 working days.

DAMAGED ITEMS

- What should I do if I received a damaged item?

If you received a damaged item, let us know immediately and you will have an exchange of your item.

OTHERS

Emails & Notifications

- Confirmation mail not received

If you have not received an email confirming your purchase, let us know immediately through our contact form with your full name, address and delivery city and we will help you resolve the issue as soon as possible.

Sometimes our emails can end up in your spam or other folders, we ask you to check them before contacting us.