Shipping Policy

GENERAL INFORMATION

All orders are subject to product availability. If the requested item is temporarily out of stock on the date of your order, we will notify you and inform you when we can deliver it to you or, alternatively, we will refund the total amount of your order, depending on the original method of payment. .

DELIVERY TIME

Unless exceptional circumstances prevent us from doing so, we take all measures to fulfill your order within one to three working days following the date of your order, except for express delivery within 48 hours. Working days are Monday to Friday. Please note that we do not ship on Saturdays and Sundays. It is also necessary to anticipate delays in the processing of orders during periods of holidays or special events. A person must be available between 9 a.m. and 5 p.m. to receive the delivered merchandise. This person must be able to sign and confirm that the goods received are those ordered. The delivery date may vary depending on factors such as the delivery practices of the carrier, the delivery location, the method of delivery and the items ordered. Alternatively, items may be shipped in separate shipments.

SHIPPING COSTS

Variable shipping costs ranging from €0 to €14.99 depending on the type and destination of the shipment will be applied to any order. For any questions regarding shipping costs , please contact us at the following address: contact@smartoonclub.com .

ITEMS DAMAGED DURING TRANSPORT

You must notify us of any item damaged in transit within 24 hours of receipt. If the box is damaged in transit, the item received must be refused.

QUESTIONS

For any questions regarding the delivery and receipt of your order, please contact us at the following address: contact@smartoonclub.com